Have Questions? Let's Talk

Reach out anytime! Our friendly support team is here to help. Complete the contact form, and we'll respond promptly.

Email

If you have any questions regarding platform errors, please contact us by email.

[email protected]

Frequently Asked Questions.

We answer some of your Frequently Asked Questions regarding our platform. If you have a query that is not answered here, Please contact us via mail.

Until Q3 2027, partners sell CUP tokens and keep 100% of the revenue immediately. No prepayment or token locking is required. From Q3 2027, partners top up their accounts in USDT/USDC to cover the cost of CUP tokens. Once the payment is confirmed, equivalent PREMIUM tokens are unlocked in their balance for future use.
They use CUP to: a) Attract more visitors. b) Access platform advertising tools. c) Trade tokens for USDT/USDC liquidity.
Yes! Received CUP tokens are instantly available for: a) Selling to coffeehouses. b) Withdrawing to external wallets. c) Using in platform promotions.
When you lock your PREMIUM tokens: a) You receive 20% more CUP tokens than the market rate (e.g., lock 100 PREMIUM → get 120 CUP). b) Sell CUP to coffeehouses at full price and keep the difference as profit.
Yes! Unlock 50% of PREMIUM by repaying 50% of CUP’s value in USDT/USDC.
Your locked PREMIUM tokens are protected by our security protocols, though we remind you that all cryptocurrency investments carry inherent market and technical risks.
Instantly. The 1:1 conversion happens automatically upon deposit confirmation (1-3 network confirmations).
Currently: USDT, USDC (ERC-20/BEP-20). Soon: BTC, ETH.
This reflects our partnership subsidy to boost adoption. The discount is fixed regardless of market volatility.
Our services target global reach, but please verify that cryptocurrency use is legal in your country before proceeding. Users are solely responsible for determining the legality of cryptocurrency services in their jurisdiction.
a) Your locked PREMIUM tokens remain blocked until payment. b) Unpaid CUP transactions may affect future credit limits. c) Your account may be blocked.
a) Pay later with USDT or USDC when convenient. b) Your locked PREMIUM tokens are released only after payment. c) No upfront costs—you profit first, settle later.
You accumulate PREMIUM tokens as rewards for: a) Actively promoting the platform to coffeehouses. b) Achieving monthly partnership milestones. c) Participating in special incentive programs.
Possible causes: a) Insufficient gas fee for the transaction b) Wallet not whitelisted (verify in account settings) c) System delay during peak loads (wait 15 mins)
Before using our platform, you must confirm that cryptocurrency transactions are legal in your jurisdiction and comply with all local regulations, including tax obligations and financial laws. We do not provide legal advice, and you bear sole responsibility for compliance.
Yes, within 24 hours by contacting support. After repayment starts, cancellations require manual review.
Yes, equivalent to 10 CUP tokens (prevents micro-transaction fees).
Consult local financial authorities or legal experts.

Our Top Payment Methods

Platform launches Q3 2027, until then all transactions are in test mode. By using, you agree to this. To start receiving PREMIUM tokens, join the Coffee.Community

I Agree